Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

you can  return your purchase if:
1.Product is not the right size.(Exclude you choosing wrong size)

2.Product is damaged or defective.

3.Product is not as described. 

4.Receive wrong or lesser item.

5.Over estimated to arrive time.(Standard shipping can not Guranntee shipping time )

Note :

1. We don't offer Free Return Shipping,  Returns shipping cost is buyer duty.

2. you must Sumbit a returns request to us within 30 days after your receive pacakge.

3. Items should be unworn, unwashed, undamaged, or unaltered to be eligible for returns/exchanges.

4. we only refund total price of wrong or lesser items price. 

5. if you would keep this order, we can give refund 10%-30% of wrong items 's price.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  sales@azurebuy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  sales@azurebuy.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

When will i received my refund ?

Returns will be processed within 1-2 weeks of the date after we receive your returned item.

Returns Shipping address and tracking
To return your product, please contact us get returns shipping address (It maybe at warehouse of United States or China ).
Please do not send your purchase back to the manufacturer.

If you are shipping an item over $35, please consider using a track able shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation Policy:

Please kindly note that as long as your “customized order “ hasn't been shipped , we will only refund you total shipping cost (product cost can not been refund). if they are shipped, we are sorry that we won't accept order cancellation.
A. For Order cancellation within 24 hours and the order status shows “awaiting fulfillment”, we will refund 80% of the total price. (20% of the cost refers to the advertising and promotion expenses, order processing labor costs, raw material preparation costs and other miscellaneous cost.)

B. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, within the processing time,we will refund 50% of the total price (After 24 hours, the factory has already begun to make your item, and related products materials have been purchased, and the workers related to the production has done preparatory work, or that we have purchased the product which can not be returned to the suppliers).

C. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, exceed the processing time,we will refund you 70% of the total price.

D. If the order status shows “shipped”, we are sorry that we could not accept any order cancellation.

Any question, please contact us with Email: Sales@azurebuy.com